What can they offer support with? (For example – housing, debt, social opportunities)

  • Housing
  • Homelessness
  • Tenancy Issues
  • Some debt issues

Who can use the service?

  • Anyone in Newcastle at risk of losing their home.​

Details of what the service does or provides.

If you need housing advice, are at risk of homelessness or are homeless and have nowhere to stay please contact the Housing Advice Centre. Staff at the Housing Advice Centre will assess your situation and give you free confidential advice with the aim of helping you to keep your home or assisting you to find one that meets your needs.

We will help you understand the different housing options that are available in Newcastle to solve your housing difficulties. We can help if you are:

  • Struggling with rent or mortgage payments
  • Served with a notice or your tenancy is coming to an end
  • Struggling to stay in your home and need help or support to do so
  • Homeless in a crisis
  • In debt
  • Unsure about your benefits

We may provide emergency accommodation to you if you are homeless, but this is a limited service and only available to those in priority need. We therefore try to prevent people from becoming homeless in the first place. If this is not possible, we will try to find a solution and housing options to make sure that you have a safe place to stay.

Contact details

Housing Advice Centre

112 - 114 Pilgrim Street

Newcastle upon Tyne


Phone: 0191 277 1711

Email: housingadvicecentre@newcastle.gov.uk

When is it available?

Opening hours for face to face advice

Monday, Tuesday, Thursday and Friday, 10am to 12 noon and 1pm to 4pm

Wednesday 1pm to 4pm

If it is after 5.30pm (or any time at a weekend) and you have nowhere to sleep tonight please call the out of hours service for advice:

Phone 0191 278 7878

Monday to Friday, 5.30pm to 8am

Saturday and Sunday, 8am to 8am (24 hours)